Understand the organization
Stage 1: Discovery
Every engagement begins by understanding the business as it is today: its goals, its history, its people and the pressures it faces. We listen before we form opinions, and we pay attention to how different people describe the same situation.
What happens
- Initial conversations with owners and leaders
- Agreement on objectives, scope and timing
- Collection of existing plans, reports and documents
- Interviews with selected team members
What you receive
- A shared definition of the problem to solve
- Clear expectations on both sides
- An agreed list of people and information to involve